Support

Change Requests

With more and more international clients, the need to organise and better structure the software and hardware support has increased. From now on, all support cases that require software or hardware changes will be given a support number. The client that reported the support case must enter the following information:

• Product Name, part number
• Hardware revision and/or Software revision, when applicable
• General description of the support case
• Name of Company who reported it
• Date when it was reported

STT Condigi will add Support number, and confirm to the client that it has been received and registered. A support council will on a regular basis make priorities between the reported cases. The estimated time required to solve the case will also be forwarded.